Question 1

How does COVID Ready work?

Accepted Answer

Employers signed up for COVID Ready will share an eligibility file so that our support team can enroll members and upload them into the customized employer dashboard. Employees will sign up for the COVID Ready program through a unique link and complete the onboarding process. Employers will be able to track their employee's test results in a customized employer dashboard. The app employees use is the same one that Carbon Health patients have used for years. Employees are able to update their status through Carbon Health's in-app COVID-19 assessment tool. When necessary, employees will be referred to a virtual or clinic visit, that may or may not include a COVID-19 test.

Question 2

How do employees onboard through the Carbon Health app?

Accepted Answer

Employees receive a notification via email or text that prompts them to register.

Question 3

Which test is used to test employees for COVID-19?

Accepted Answer

Carbon Health's clinicians will determine which test to offer based on the employee's circumstances, such as risk, proximity to a testing location, and severity of symptoms. Carbon Health works with a wide variety of labs to test employees for COVID-19.

Question 4

Can employers see an employee's private medical information?

Accepted Answer

Employers are only able to see COVID-19 test data and related data (such as how often an employee is checking in, if they are ready to return to work, and so on) about employees. Non COVID-19 data will not be visible to employers.

Question 5

What employee information is being tracked?

Accepted Answer

Employers will be able to track an employee's enrollment date, vaccination status, and COVID-19 test results. Here is a list of the data an employer can see: Enrollment date Daily check ins completed (Y/N & Aggregate Count) COVID-19 Test Results Vaccination Status

Question 6

Is employee data protected?

Accepted Answer

Carbon Health follows strict HIPAA compliance regulations to ensure the safety and protection of employee health data, Carbon Health's privacy policy ( https://carbonhealth.com/privacy-policy ). Employees' COVID-19 test results will be shared with employers, and employees will be clearly and frequently notified prior to that data being shared.

Question 7

Can employees control what data is shared?

Accepted Answer

Employees will have control over which information they share, such as work notes generated by Carbon clinicians.

Question 8

How does Carbon perform Employee Contact Tracing?

Accepted Answer

For employees who test positive, Carbon Health clinicians run a comprehensive contact tracing program. Trained Carbon Health clinicians help a positive patient understand the risks to them and those around them and walk them through the criteria to identify potentially exposed contacts. Carbon Health clinicians will then contact the exposed individuals and ensure they get the care they need, including directing them to testing.

Question 9

How does Carbon do Workplace Contact Tracing?

Accepted Answer

When an employee tests positive, Carbon Health clinicians contact the program administrator at your company and help them understand the criteria for exposure, identify additional employees who might have been exposed and contact them and ensure they receive the testing and care that they need.

Question 10

What protections does Carbon have in place to protect my personal and health information from hackers or outsiders getting into the app or into their databases that store my information?

Accepted Answer

Carbon Health encrypts all of your data in transit and at rest, ensuring that your data remains private, with protected access that keeps that data between you and your healthcare provider. Carbon Health works within a highly regulated industry, and we ensure that you are protected by enforcement of the industry's best standards, standards that comply with HIPAA, ISO 27001, SOC 2, NIST 800-53, and other frameworks for best of breed security and compliance.

Question 11

Where do they store this information?

Accepted Answer

All patient data and all medical data used by Carbon Health is stored only within Carbon Health managed systems. Your medical data belongs to you. No private and/or identifying data you provide will ever be sold.

Question 12

Is there any user agreement, consent forms, or any document that I can review before I even download the app and provide my personal and health information to another company?

Accepted Answer

The Carbon Health Privacy Policy ( https://carbonhealth.com/privacy-policy ) and Carbon Health Terms of Use ( https://carbonhealth.com/terms-of-use ) are publicly available on our website to ensure you may review exactly how Carbon Health works to protect your privacy and to ensure your privacy remains protected.

Question 13

How long does Carbon keep personal/health data for?

Accepted Answer

Under federal and state rules and regulations in the United States, we are not allowed to delete medical records for a period of time. Your medical records are highly regulated and highly secure. For Medicare patients, CMS (Centers for Medicare & Medicaid Services) requires that we retain patient records indefinitely. Please note, that the same laws written to ensure your medical data remains available to support your healthcare, also ensure your healthcare data is kept secure and protected under threat of financial and criminal penalty.

Question 14

Is there anything that describes what they are doing, will do, and are allowed to do with my information?

Accepted Answer

First and foremost, Carbon Health will use your data to provide you the best possible healthcare we can provide: To ensure that you receive the direction and treatment appropriate for any health condition that you may be experiencing. For this purpose, your data is entirely private between you and Carbon Health. If you choose to sign a waiver authorizing a release of healthcare information to someone that is not Carbon Health (to release your COVID-19 test results to your employer for example) that release will explicitly define the data you are authorizing for release (First Name, Last Name, and whether the test was Positive or Negative for example) and to whom you are releasing (specific members of your employers' HR team for example) and no other data collected can or will be shared. Carbon Health wants to take care of you and your data: We will ask you about underlying conditions, your general health, and things that will help us provide you the best care we know how, but none of that will be shared unless you ask us to share it.

Question 15

Can I delete the app AND my personal and health information and history if necessary?

Accepted Answer

You may absolutely delete the application at any time. Carbon Health is required by law to protect and retain your health information as shared with us. The laws requiring this data be kept were written to ensure medical treatment can be reviewed, and health records remain available for the period required. The laws that ensure this data is available for your future healthcare needs include protections that ensure your data remains private, and that the data is only accessible to you and your designated providers.

Question 16

How long are we expected to be monitored and provide info to this app?

Accepted Answer

You may choose to opt-out of this program, and to rescind authorization to share your test results at any time. The choice to share or not share your data with your employer is entirely yours to make, and you will never lose the right to change your decision.

Get your workforce COVID Ready

Keep your employees safe with COVID-19 testing, tracking, vaccines, medical protocols and more.

These Partners are COVID Ready

We were impressed with Carbon Health’s sharp focus on COVID-19 and data, and have partnered with them to provide tools to keep our employees safe as we build back to a better future.

How it works

Minimize workplace risk

Management & Containment

Testing & Vaccinations

Medical Protocols

Over 2 million COVID-19 tests and 1.5 million vaccines administered

COVID-19 Testing

Onsite Testing

In-Clinic Testing

At-Home Testing

Questions about Carbon Health